Delivery Terms
CASSCALE Canada aims to process and deliver orders as efficiently as possible. Delivery times and shipping options are displayed during checkout or otherwise communicated at the time of purchase.
Order Processing
Orders are generally processed within [1–3 business days] after payment has been successfully confirmed.
Orders placed on weekends or Canadian public holidays may be processed on the next business day.
During promotional periods, holidays, or periods of unusually high order volume, processing times may be longer than usual.
Shipping
Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed during checkout.
Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by factors outside our reasonable control, including:
Weather conditions;
Transportation delays;
Carrier disruptions;
Customs or border processing;
Public holidays;
Incorrect or incomplete shipping information; and
Other circumstances beyond our reasonable control.
Delivery Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
We are not responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
Lost or Damaged Packages
If your package appears to have been damaged during delivery, please contact us as soon as reasonably possible.
If your order has been marked as delivered but you have not received it, please first check with household members, building management, neighbours, or the applicable carrier. If the package cannot be located, please contact our Customer Service team.
We will work with the applicable shipping carrier to investigate the issue.
International or Cross-Border Shipments
For shipments outside Canada, additional customs duties, taxes, brokerage fees, or other charges may apply. Unless otherwise stated at checkout, such charges are the customer’s responsibility.
Delivery Confirmation
Once an order has been delivered to the shipping address provided at checkout, responsibility for the package may transfer to the customer, subject to applicable law and the circumstances of the delivery.
For questions regarding delivery, please contact us at [sales@casscale.co.kr] with your order number.