Returns & Exchanges
At CASSCALE Canada, we want you to be completely satisfied with your purchase. If you are not satisfied with an item you have received, you may be eligible to return or exchange it in accordance with the policy below.
Return Eligibility
To be eligible for a return or exchange, items must generally meet the following conditions:
The return request must be submitted within [30] days of the delivery date.
Items must be unused, unworn, and in their original condition.
Items must be returned with all original packaging, tags, accessories, and documentation.
Proof of purchase, such as an order number or receipt, may be required.
Certain products may not be eligible for return or exchange due to their nature, condition, or applicable legal requirements. Any such exclusions will be identified on the applicable product page or at the time of purchase.
Non-Returnable Items
Unless otherwise required by applicable Canadian law, the following items may not be eligible for return:
Products that have been used, worn, altered, or damaged after delivery;
Products without their original packaging or accessories;
Final-sale or clearance items clearly identified as non-returnable;
Customized or made-to-order products; and
Gift cards or other non-returnable items.
Exchanges
If you would like to exchange an eligible product for another size, color, or item, please contact our Customer Service team before sending the product back.
Exchanges are subject to product availability. If the requested replacement item is unavailable, we may process the return and refund the original purchase instead.
Return Shipping
Unless the return is due to an error on our part or the product is defective or damaged upon arrival, the customer may be responsible for return shipping costs.
If you receive an incorrect, defective, or damaged product, please contact us as soon as possible with your order number and, where applicable, photographs of the product and packaging.
Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your financial institution or payment provider.
Original shipping charges may be non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
How to Request a Return
To request a return or exchange, please contact our Customer Service team at [sales@casscale.co.kr] and provide:
Your order number;
The product you wish to return or exchange;
The reason for the request; and
Any supporting photographs or information, if applicable.
We reserve the right to refuse returns that do not meet the requirements of this policy, subject always to applicable Canadian consumer-protection laws.